The RI is committed to handling complaints fairly, respectfully, and efficiently. This policy explains how you can raise a concern and what you can expect from us.

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What You Can Complain About

We accept complaints about:

• Misconduct by an RI Member

• Behaviour of anyone representing the RI

• Governance or charity-related concerns

Please note: We do not handle complaints about artistic decisions (e.g., exhibition selection).

 

Who Can Complain?

• RI Members

• Applicants or exhibiting artists

• General public

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How to Submit a Complaint

• Please email your complaint to: rihonsec@gmail.com

  • Or write to us by post (see our contact page).

• Your message should include:

  • Your name and contact information

  • A clear description of the complaint

  • Relevant dates, names, and any evidence

  • The outcome you hope for (if applicable)

• What Happens Next

  • Acknowledgement: We'll confirm receipt within 10 working days.

  • Review: Council will assess and investigate if it falls within our remit.

  • Resolution: We aim to resolve issues quickly and fairly. Outcomes may range from clarification to formal action under RI Rules.

• Appeals

  • If you're not satisfied with the outcome, you may appeal in writing to the President within 28 days. The decision will be reviewed, and further input may be sought from Council.

• Confidentiality

  • We treat all complaints with confidentiality and care. Records are securely held in accordance with data protection laws.